Opening and Account (Credit Card/COD/Prepay Orders):
Minimum Opening Orders: If purchasing individual unit items vs. Packages, you must purchase a CASE (12 units) of EACH item (e.g., candles, spritzers, spray lotion, or soufflé). Mixing scents is allowable. Alternatively your collective order must be at least $500 (excluding tax and shipping charges)
Minimum Reorders: $400 (excluding tax and shipping charges)
Call us and then arrange to fax your completed form to (703) 729-0347 or scan and email.
Orders are processed within 24 hours; all items in stock will ship within 48 hours of order confirmation. All orders must be confirmed before shipping. Processing and shipping times are subject to change during holidays and inclement weather times.
Backorders: Backorders are automatically shipped as available unless otherwise requested
Method of shipment: USPS Ground
Personal Drop Off delivery Fee: $25 (Sterling, Ashburn, Leesburg only)
Expedited shipping is available at an extra charge. Please call for a quote
All returns must be authorized in advance by calling (703)-622-4322 for a return merchandise authorization
Returns must be received within 15 days of purchase and must me in new condition. No returns will be accepted after 15 days.
Returns are subject to a 30% restocking fee.
Damage or Missing Product:
All claims for damaged or missing product must be reported within 3 days of receipt by calling (703) 622-4322. No exceptions made.
- If damage appears to be the result of shipping, please contact shipping company direct. All other damages, please contact us.